At 1egame, your privacy is not a compliance afterthought — it is a fundamental part of how we operate. This Privacy Policy explains precisely what personal data 1egame collects from Pakistani players, why we collect it, how it is used and protected, who it is shared with, and what rights you have over your own information. We have written this policy in clear, plain language so you know exactly where you stand.
Six core privacy principles that govern how 1egame handles every piece of your personal data
1egame collects only the personal data that is strictly necessary for the specific purpose it serves. We do not harvest data speculatively. If a piece of information is not needed to provide you with a gaming service, complete your KYC, process a JazzCash payment, or fulfill a legal obligation — we do not collect it.
All data transmitted between your device and the 1egame platform is protected by 256-bit SSL encryption — the same standard used by Pakistan's major commercial banks. Your login credentials, payment details, and personal information are never transmitted in plain text across any network.
1egame does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your information shared with 1egame exists for one purpose: enabling us to provide you with a secure, personalised gaming experience. It does not leave 1egame for commercial gain.
As a 1egame player you have substantive rights over your personal data: the right to access what we hold, to correct inaccuracies, to request deletion under qualifying circumstances, and to withdraw consent for non-essential processing. These rights are exercisable directly through your account or by contacting support.
1egame retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Account data is retained for the duration of the account relationship and for a defined period after account closure in line with legal requirements.
1egame processes personal data in accordance with applicable international data protection regulations and the requirements of its gaming regulatory framework. Where personal data must be shared with regulatory authorities — including financial intelligence units in connection with AML obligations — this is done strictly within legal parameters.
Summary: 1egame collects personal data necessary to provide you with a secure gaming account, process your payments, comply with legal obligations, and improve the platform. We protect that data with industry-standard encryption, do not sell it to third parties, and give you meaningful control over it. The full details follow below.
1.1 This Privacy Policy ("Policy") describes how 1egame ("we", "us", "our", or "the Company") collects, uses, stores, shares, and protects personal data relating to registered players and visitors to the 1egame platform, accessible at 1egame.one and all associated services.
1.2 This Policy applies to all personal data collected by 1egame in connection with your registration, use of the gaming platform, customer support interactions, payment transactions, and any other engagement with 1egame's services.
1.3 By registering a 1egame account or using any service provided by 1egame, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
1.4 This Policy should be read alongside 1egame's Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.
1.5 If you are under 21 years of age, you are not permitted to register with or use 1egame, and accordingly 1egame does not knowingly collect personal data from individuals under the age of 21. See Section 12 for full details.
2.1 For the purposes of applicable data protection law, 1egame acts as the data controller in respect of personal data collected from players using the 1egame platform. As data controller, 1egame determines the purposes and means of processing your personal data and is responsible for ensuring that processing is conducted lawfully, fairly, and transparently.
2.2 Where 1egame engages third-party service providers to process personal data on its behalf — for example, payment processors, identity verification providers, and platform analytics services — those providers act as data processors operating under 1egame's instruction and under contractual data protection obligations consistent with this Policy.
2.3 Contact details for data-related enquiries are provided in Section 16 of this Policy.
3.1 1egame collects personal data through multiple channels including account registration, the 1egame login process, payment transactions, customer support interactions, gameplay activity, and use of the 1egame website. The categories of personal data we collect are as follows:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, selfie photograph | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, city/province | Registration |
| Account Data | Username, encrypted password, VIP tier, account status, preferences | Registration & ongoing use |
| Financial Data | JazzCash/EasyPaisa account reference, bank account name, transaction history, deposit/withdrawal amounts | Payment processing |
| Gaming Activity | Game history, bet amounts, win/loss records, session duration, active bonuses, wagering progress | Platform use |
| Technical Data | IP address, device type, browser type, operating system, session identifiers, cookies | Login & platform access |
| Communications Data | Live chat transcripts, email correspondence, support ticket records | Customer support interactions |
| Responsible Gaming Data | Deposit limits, loss limits, self-exclusion status, responsible gaming tool activations | Responsible gaming features |
3.2 1egame does not collect special category personal data (such as health information, political opinions, or biometric data) except where a player voluntarily discloses such information in the context of a responsible gaming or self-exclusion request, in which case it is processed solely for the purpose of implementing the requested player protection measure.
4.1 1egame processes your personal data for the following purposes:
5.1 1egame processes personal data on the following legal bases:
6.1 1egame uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you access the 1egame website.
6.2 Essential Cookies: These cookies are strictly necessary for the 1egame platform to function. They maintain your login session, remember your language preferences, and enable core functionality. These cookies cannot be disabled without impairing your ability to use the platform.
6.3 Performance Cookies: These cookies collect anonymised data about how players use the 1egame platform — which pages are visited most frequently, where errors occur, and how users navigate between sections. This data is used solely to improve platform performance and user experience.
6.4 Security Cookies: These cookies support 1egame's fraud detection and account security infrastructure, including session integrity verification and the detection of unusual login patterns.
6.5 Managing Cookies: You can manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the 1egame platform, including the 1egame login process. Non-essential cookies may be disabled without affecting core functionality.
Note: 1egame does not use third-party advertising cookies or pass cookie data to external advertising networks for targeting purposes.
7.1 1egame does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared only in the following limited circumstances:
8.1 1egame operates internationally, and your personal data may be processed and stored in jurisdictions outside Pakistan. Where personal data is transferred internationally, 1egame ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Policy.
8.2 Such safeguards may include contractual data protection clauses with receiving parties, transfers to jurisdictions recognised as providing adequate data protection standards, or other legally recognised transfer mechanisms.
8.3 By using the 1egame platform, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan where such transfers are necessary to provide you with 1egame's services.
9.1 1egame implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. These measures include:
9.2 While 1egame takes all reasonable steps to protect your personal data, no security system is impenetrable. In the event of a personal data breach that creates a high risk to your rights and interests, 1egame will notify affected players promptly and take all appropriate remedial action.
Your Role in Security: You are responsible for maintaining the confidentiality of your 1egame login credentials. Use a strong, unique password. Never share your login details. If you suspect unauthorised access, contact 1egame support immediately and change your password.
10.1 1egame retains personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law.
10.2 Active Account Data: Personal data relating to your 1egame account is retained for the duration of the account relationship and will be maintained in active records while your account remains open.
10.3 Post-Closure Retention: Following account closure, 1egame is legally required to retain certain records — including KYC documentation, transaction records, and responsible gaming history — for a minimum period in compliance with applicable AML regulations and gaming licence requirements. This retention period is typically five years from the date of account closure, though specific obligations may extend this period.
10.4 Marketing Data: Where you have consented to receive marketing communications from 1egame, your contact data for marketing purposes is retained until you withdraw consent. Following withdrawal, marketing data is removed from active marketing databases within a reasonable period, though transaction records are retained in accordance with legal obligations regardless.
10.5 Support Records: Customer support communications are retained for a period sufficient to resolve any related disputes and to demonstrate compliance with 1egame's service obligations.
11.1 Subject to applicable law, you have the following rights in relation to your personal data held by 1egame:
Request a copy of the personal data 1egame holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held about you in the 1egame system.
Request deletion of your personal data where it is no longer necessary, subject to legal retention obligations.
Request that 1egame restricts processing of your data in specific circumstances while a dispute is under review.
Request your personal data in a structured, machine-readable format where processing is consent or contract-based.
Object to processing based on legitimate interests, including any direct marketing communications from 1egame.
11.2 To exercise any of the above rights, contact 1egame's data protection team using the details provided in Section 16. 1egame will respond to all valid data rights requests within 30 days and may require identity verification before processing the request.
11.3 Limitations: Certain rights are subject to limitations where 1egame has a legal obligation to retain data — for example, KYC and transaction records required for AML compliance cannot be deleted on request if the legal retention period has not expired. In such cases, 1egame will explain the limitation clearly.
12.1 1egame is strictly an adult gaming platform. The minimum age for registration and use of any 1egame service is 21 years of age. 1egame does not knowingly collect, process, or retain any personal data from individuals under 21.
12.2 All players must confirm their age as 21 or over at the point of registration. 1egame verifies age through the KYC process, which requires documentary evidence of date of birth via government-issued identification (CNIC).
12.3 If 1egame becomes aware that an account has been registered by or on behalf of a person under 21, that account will be immediately suspended, all data will be preserved only to the extent required for regulatory reporting, and the matter will be handled in accordance with applicable child protection obligations.
12.4 If you believe that a person under 21 may have registered with or gained access to 1egame, please notify 1egame immediately via live chat or email so that the matter can be investigated without delay.
21+ Only: The 1egame platform is restricted to adults aged 21 and over. Age verification is mandatory. If you cannot verify your age as 21 or older, you will not be permitted to withdraw funds from your account.
13.1 With your consent, 1egame may send you marketing communications relating to promotions, bonuses, new game releases, PSL cricket betting opportunities, VIP programme updates, and other 1egame offers. Marketing communications may be delivered via SMS to your registered Pakistani mobile number, email, or in-platform notification.
13.2 Your consent to receive marketing communications is optional and separate from your consent to the core terms of using the 1egame platform. You may receive the full 1egame gaming experience without consenting to marketing communications.
13.3 Withdrawing Marketing Consent: You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in the 1egame account settings, or by contacting 1egame support. Withdrawal of marketing consent does not affect the lawfulness of marketing communications sent prior to the withdrawal.
13.4 1egame does not share your contact information with third-party advertisers for their own marketing purposes.
14.1 The 1egame platform integrates with third-party services including game software providers (PGSoft, Pragmatic Play, Jili, Habanero, and others), payment processors (JazzCash, EasyPaisa, and Pakistani banking partners), and identity verification providers. These third parties have their own privacy policies and data protection practices.
14.2 1egame selects third-party service providers with due regard for their data protection standards and requires that providers engaged to process personal data on 1egame's behalf do so under contractual data protection obligations. However, 1egame is not responsible for the independent data processing activities of third-party providers operating under their own terms.
14.3 Where game software providers collect technical data in connection with gameplay (such as session data for RNG verification or game integrity purposes), such collection is governed by the provider's own data practices and is necessary for the certified fair operation of those games on the 1egame platform.
15.1 1egame reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or 1egame's data processing practices.
15.2 Material changes to this Policy will be communicated to registered players via email to the account's registered address and/or via a prominent notice on the 1egame platform, prior to the changes taking effect.
15.3 The date of the most recent revision to this Policy is displayed at the top of this page. We recommend that 1egame players review this Policy periodically. Continued use of the 1egame platform following notification of material changes constitutes acceptance of the revised Policy.
15.4 Where a change to this Policy materially affects your rights in relation to your personal data, 1egame will seek fresh consent where required by applicable data protection law.
16.1 For all privacy-related enquiries, data rights requests, or concerns about how 1egame processes your personal data, please contact us through the following channels:
16.2 When submitting a data rights request, please include your registered 1egame account username, a description of your request, and any relevant details to help us identify you and respond accurately. Identity verification will be required before personal data access requests are fulfilled.
16.3 1egame commits to acknowledging all data rights requests within 5 business days and providing a substantive response within 30 calendar days. Where a request is particularly complex or involves multiple data subjects, the response period may be extended by a further 30 days with appropriate notification.
Pakistani players: 1egame's support team is available around the clock and is specifically trained to handle Pakistani player enquiries — including data requests, privacy concerns, and KYC questions. Live chat is the fastest way to get a response, with average reply times under two minutes.
1egame protects your personal data with the same seriousness it brings to delivering Pakistan's best online casino experience. 256-bit encryption. No data sales. Full player rights. 1,000+ games. Instant JazzCash & EasyPaisa banking. 21+ only. Gamble responsibly.